Tait - TeamTalk RadioCombo Deal

RadioCombo Frequently Asked Questions

What models of radio are available with the RadioCombo?

There are three models of Tait radio available for you to choose from at this stage:
• TP8140 handheld including charger
• TM8254 mobile with full display microphone
• TM8235 mobile with scroll display and Standard microphone
• TM8255 mobile with scroll display and Standard microphone

Can other models of Tait radio be included in the bundle?

Sorry, not at this time.

How am I to treat RadioCombo from a tax perspective?

The RadioCombo package is a service and therefore fully tax deductable for you.

Who owns the radio during the term of the Customer Agreement?

TeamTalk retains ownership of the radio throughout the contract term and expects to recover the radio at the end of the term.

Can I purchase the radios in the RadioCombo?

No, it’s a total service package and the way the RadioCombo service has been put together means it is not possible to separate the component parts. If you  wish to purchase the radios then you will be directed to your Tait dealer for a quote.

Are any accessories included in the RadioCombo package?

The battery and charger are supplied as part of the handheld RadioCombo. Any other accessories must be purchased from your Tait Dealer.

Who arranges installation?

Installation will be arranged directly between you and the Dealer. We are there to ensure the you get what you require in a reasonable time.

Who pays any mobile radio installation costs?

You pay all installation charges.

How are the radios supplied?

Radios are supplied through participating Tait Dealers. TeamTalk will not be holding any stock.

How do radios in different parts of the country get installed?

It is up to your Tait Dealer who takes the principal role (principal Dealer), to use their normal Tait processes to engage with other Dealers to get the installation work done.

Can I add RadioCombo units to my existing Fleet?

Yes, RadioCombo units can be added to an existing fleet.

How do I order a RadioCombo package?

Simply contact your Tait Dealer and request a TeamTalk RadioCombo.

When does my billing start?

The Billing Commencement Date’ must be agreed with you and entered in the agreement. This is the date that billing will start for all units you have been supplied with.

What warranty applies to the Radio?

The radios have a 36 month manufacturers back to base warranty. Back to base means back to the Dealer or installer who installed the radio.

Do accessories have a different warranty?

Yes. accessories have a 12 month warranty. Accessories are all items other than the mobile or handheld radio. Accessories include handheld batteries and chargers.

What do I do if I have a problem with the radio?

Call the TeamTalk Help desk (0800 101 900). TeamTalk will contact the principal Dealer who was responsible for arranging the installation and arrange for the radio to be looked at or simply take the radio to any authorised Tait Dealer. The Dealer must then advise TeamTalk it has dealt with a faulty radio and provide TeamTalk with appropriate serial numbers if the radio has been swapped. NOTE: warranty support is on a return-to-base basis (i.e. return to any Authorised Tait Dealer’s premises nationwide).

What happens if the radio problem is not a warranty repair?

Your Tait Dealer will be responsible for resolving the problem. If the Dealer or subsequently the Tait national support centre advise TeamTalk a Combo radio has suffered physical damage caused by the Customer (or other damage not covered by the manufacturer’s warranty) then the Dealer follows the standard Tait process for non-warranty repair including receiving payment for any replacement equipment directly from the Customer. TeamTalk is to be notified of any non-warranty work and of serial number changes if radios are replaced.

Does the Dealer have any responsibilities to support me?

Absolutely, as long as the Dealer is the one that signed the agreement with you.

How do radios get supported and repaired in different parts of the country?

Just as installations across the country are co-ordinated using the Tait Dealer processes, it is up to the principal Tait Dealer to use their normal Tait processes to engage with other Dealers to get the support work completed.

What coverage options are available?

Coverage that meets your needs will be provided. At all times care must be taken to ensure we provide only the coverage that is needed and no more.

What airtime options are available?

TeamTalk is taking a “reasonable use” approach to airtime. This means that if you consistently exceeds 300 minutes per radio per month then we reserve the right to discuss the price or additional airtime charges.

Does Additional Airtime apply?

Not in normal circumstances but if the you persistently exceed the reasonable use policy then TeamTalk reserves the right to discuss price or additional airtime charges.

Do PSTN Charges apply?

Yes. PSTN Charges at existing rates apply. For new Customers PSTN rates are by negotiation.

Are credit checks required?

Yes, under the terms of the RadioCombo Package Agreement (RPA) TeamTalk has 5 days from receipt of a signed agreement to complete credit checks and accept or decline it.

What happens to the equipment at the end of Term options?

As with any operating lease, the equipment comes out and is returned to TeamTalk. If we sign you for another term, you get new equipment. If you ask about purchasing the radios at the end of the contract, the ONLY thing we can say is that you could purchase the radios at market value at the time.

Are there any additional charges?

Yes, PSTN charges are in addition to the monthly RadioCombo charge, because TeamTalk has to pay other carriers to have the call terminated. Also if you  exceed the airtime 'Reasonable Use’ policy there may be additional charges.

Can we do data in this RadioCombo package?

Yes. If you want to do data over radio we have access to TVDs products.

What mounting options are available with the TM8254 Mobile?

There are two options, a slide mount just like the T2000 series radios or a cradle with two screws each side of the radio.

Can I have a customised lens for the TM8254 display microphone?

No.